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Welcome to the Let’s Talk Online Shop

The online shop allows 24 hour access to purchase emergency fuel and cash vouchers, as well as e-learning vouchers. To begin please log in using details provided during registration. Don’t have an account? Email shopadmin@lets-talk.online to receive a registration form.

Please Note: The shop is designed to assist charities, housing providers, local authorities and other organisations in supporting their local communities.
To access the shop membership is required.
If you are an individual looking for assistance please visit our Grants Page

Delivery

The prices stated on this website include standard delivery to UK Mainland addresses only. We cannot deliver to Northern Ireland or outside the United Kingdom. Delivery to the Channel Islands, the Isle of Man and the Scottish Highlands or more remote parts of Scotland may not be possible and may result is additional delivery fees being charged. You will be advised of any additional costs before delivery dates are agreed.

Expected Delivery Times

Expected delivery times are outlined in the table below. Where we are unable to deliver an item within this time, we will endeavour to meet the maximum delivery timescales set out in our Terms and Conditions

Item	Expected Delivery Time*
Electric Cooker	3-7 Working Days
Gas Cooker	7-14 Working Days
Fridge Freezer	2-5 Working Days
Fridge	2-5 Working Days
Freezer	2-5 Working Days
Washing Machine	2-5 Working Days
Washer Dryer	2-5 Working Days
Dishwasher	2-5 Working Days
Microwave	3-7 Working Days
Let’s Talk Smart LED Light Bulbs	7-14 Working Days

*From the working day after the order is made (Working Days are Monday – Friday)

White Goods and Major Appliances

A date and time for the delivery and connection of the MDA will be agreed with the end user, we aim to make all deliveries within the expected times in the table above, or within a maximum of 30 days. The end user will receive a text reminder the day before the agreed date, giving them a 3 hour delivery window. A further text will be sent to them on the day of the delivery, one hour before the delivery is due.

The end user, or an eligible person, must be present to accept the item during delivery, and where necessary enable connection of the item to take place. Where a gas cooker is being delivered the end user, or eligible person, may need to be available at the delivery address for the whole day in order for the item to be safely connected.

If the end user is not at home at the point of delivery, the delivery team will leave a card requesting that the end user contacts them as soon as possible to rearrange the delivery.

Microwaves and Lightbulbs

Microwaves and Lightbulbs are despatched by courier. We will endeavour to give the recipient an accurate delivery date but cannot guarantee this. Should the recipient not be at the premises to receive delivery the courier will leave a card requesting that the recipient contacts the courier to rearrange the delivery.

Electronic vouchers (“vouchers”)

Delivery of the electronic voucher will take place direct to the end user, via the designated email address or text message to their mobile number, within 24 hours of the order being placed.

"Contract"	means a contract for the purchase and sale of Goods, as explained in clause 8;
"Goods"	means the goods and products sold by Us through Our Site;
"MDAs"	means major domestic appliances and white goods;
"Order"	means your order for Goods;
"Order Confirmation"	means Our acceptance and confirmation of your Order;
"Order Number"	means the reference number for your Order; and
"We/Us/Our"	means Charis Grants Limited, a company registered in England under company number 04762902, whose registered address is 3rd Floor, Trinity Court, Trinity Street, Peterborough PE1 1DA;
You”/”Yours	means any person, firm, company or organisation using Our Site.